Our comprehensive range of management services includes:

  • Internal audits and gap analysis audits
  • First-time systems development for ISO 9001 certification or compliance
  • Upgrading certification to a new standard
  • Simplifying existing cumbersome quality management systems
  • Documentation and systems implementation

Steps of Certification Services

Our custom gap analysis is a useful tool to clearly identify the differences between current practices and the standard requirements. We evaluate any current quality system procedures, documentation, and the overall identification and implementation of key processes against the requirements of the standard and other best practices. The objective is to establish a baseline and provide an analysis to determine the actions that will be necessary to meet the intent of these requirements

Upon completion of step one, we provide a detailed action plan of everything required to achieve certification.  This is shared during a Management meeting with the results of the gap analysis to establish an overall implementation strategy.

The next phase includes practical results and is based on training, developing or integrating any required documentation changes, creating or updating any existing documentation, completing or updating the quality manual and procedures to meet the standard’s requirements. All Step 3 activities are based on the results of the Step 1 Gap Analysis and utilize the assistance of your personnel in closing all identified gaps in the Action Item List (Step 2).

Implementation may include:

  • Requirements and process owner training
  • Key process development (process flow, process maps)
  • Context of the organization and strategic direction
  • Goal establishment and key performance indicators
  • Risk management process
  • Modify or develop the quality management system and procedures
  • Update or create documented information
  • Internal audit prior to certification to ensure readiness

Provide support during and/or after the Registration Audit to provide direction with regard to the most effective and efficient method of establishing corrective actions for nonconformances identified during the registration audit.  Assure root cause analysis and corrective action implementation to successfully close findings quickly to obtain certification.
After certification we can help you maintain it in a variety of ways.
The Star Advantage
Whether you have a management system in place or are just developing one, understanding the requirements and having an experienced consultant or auditor by your side is key. We have auditing experience in multiple industries and firsthand knowledge of what is required to pass a certification assessment and maintain certification.