ISO 9001 is an International Quality Management System (QMS) Standard. It first became popular in Europe and has since grown to become a true global Quality Management Standard.

In Canada, ISO 9000 is represented by the Standards Council of Canada (SCC) and in the US, it is represented by the American National Standards Institute (ANSI).

ISO 9001 applies to all types of organizations, businesses and industries. It doesn’t matter how big they are or what they do. It can help any business whether it is a product or service-oriented organization achieve its quality goal – customer satisfaction. ISO 9001 Registration (certification) is recognized and respected throughout the world.

ISO 9001 requires a standard language for documenting QMS practices. It is a system to track and manage evidence that these practices are instituted throughout the organization and it includes a third-party auditing model to review, certify and maintain the registration of companies.

A cost effective QMS is an information mechanism that lets you know you are or are not doing the right things right, the first time, all of the time, on time and to your customers’ satisfaction.

1.  Customer Focus
2.  Leadership
3.  Involvement of people
4. Process Approach
5. System Approach to Management
6. Continual Improvement
7. Factual Approach to Management
8. Mutually Beneficial Supplier Relationships.

We can help you every step of the way. We have helped companies implement ISO 9000 Quality Management Systems.

We have a proven implementation strategy and process to help ensure you succeed.

1. Management Commitment and Support.
2. SO 9001 Audit/Assessment (Gap Analysis).
3. Development of an Implementation Plan.
4. Provide Awareness Training to all employees.
5. Allocate Resources that will be necessary to develop and implement the system
6. Prepare Quality System Documentation – (Quality Manual, Quality System Procedures, Work Instructions and Quality Records/Forms).
7. Determine Training Needs of Employees – Job and Employee Skill Matrix (ie. overview of new system, internal auditing, problem solving, teamwork, etc…).
8. Implement the New System.
9. Conduct Internal Audits.
10. Take Corrective Actions, if necessary.
11. Re-Audit/Follow-up, if necessary.
12. Registrar Audit Preparation/Training
13. Registration Application (optional service offered by Star).
14. Registration Audit (optional service offered by Star)
15. Registration Certificate Issued (optional service offered by Star).
16. Maintain, Improve and Innovate the System.

Documentation plays an important part of a Quality Management System. We can help you with every level of documentation:

1. We can write the documents for you.
2. We can provide templates so you can write them on your own.
3. We can review your current documentation for compliance
4. We can review your current documentation for opportunities for improvement

Documentation requirements are usually divided in four Tiers:

1. Quality Policy
2. Quality System Procedures
3. Work/Job Instructions
4. Quality Documents

We invite you to call us today to discuss how we can help you meet your objectives.